Role Of Service Managers In Automotive Industry

Since the invention of automobiles the automotive industry has grown by leaps and bounds and continues to grow rapidly even today. With more and more models rolling out every day, the progress graph of the automobile industry is climbing up stupendously. Other factors like economic liberalization, easy finance schemes, tax benefit options and increasing per capita income provides added boost to it.

However, with more and more companies growing in this sector, competition has reached new heights, where not only the car designs and ambiance matter, but also the services provided by the companies play a vital role in attracting customers.

Today, many of the car buyers look for the services and options provided by car manufacturers. Buyers research more about the services through news articles and word of mouth publicity, before they go ahead with any decision. Hence, the service manager job in automotive industry calls for efficiency and extensive service manager training, as it affects the company sales in some way or the other.

Those employed in the service manager job need to oversee all the operations carried out by the service department and have to coordinate and supervise that all duties by service staff are in accordance with company policies and applicable international standards and laws. Hence, the service manager has to strike the right kind of balance between keeping customers happy and following procedure. The job involves a lot of mechanical knowledge as well as understanding customer satisfaction and priorities.

Also, the role involves ensuring customer satisfaction and retention by providing repair and service maintenance, and communicating with customers as per their priorities. Since, the automotive service manager directly handles the customer service part, the job requires to identify market reports and ongoing trends and be updated on the service strategy of other car companies in the market. The role of service manager in automotive industry has undergone drastic changes from what it was earlier; it requires a good deal of leadership qualities, management skills, motivation, customer service and counseling skills.

With so many responsibilities and pressure to achieve sales targets, it becomes very difficult for service managers to perform consistently with remarkable results. This is where automotive service consulting comes into picture. The role of a service consultant is more like a lubricant that gives a cooling effect to the engine that has been worn out and overloaded. The service consultant advices and prepares those in the service manager job to perform their tasks in an organized way, which will in return optimize their productivity and bring down their stress level.

Moreover, the service consultant guides the automotive service manager on how to measure the productivity of their subordinates and junior employees and provide them with best practices for better customer service and also provides them with updates and repair descriptions that will help the technicians. Service advisor training is held for people holding a service manager job or a service director job where a positive and systematic approach towards work is inculcated, to combat the ever mounting pressure of this competitive market.

Automotive Industry The US Hybrid Vehicles Market Research Report

The rising gas prices, continuing federal and government support, decreasing dependency on imported crude, recharging infrastructure, upcoming cost-effective hybrid batteries and the change in consumer perspectives to drive the US hybrid vehicles market in the future

Hybrid vehicles market has been one of the fastest growing sectors in the US, due to the incorporation of the green technology concept. Additionally, higher fuel economy standards, increasing growth in per capita income, increasing battery life, durability, safety and hybrids economies of scale is also expected to further strengthen the hybrid vehicles market in the country. The US hybrid vehicles market has experienced CAGR of 7.6% over the period 2007-2013.

The full/mild hybrids have driven the hybrid vehicles market significantly in the US. However, plug-in hybrids represent an emerging hybrid market in the US with a strong rate. California, New York, Florida, Texas and New Jersey were few leading states in the US hybrid vehicles market. The issues related to the battery development process, potential challenges and pricing of the hybrid vehicles has been discussed.

The leading automobile companies dominating the US hybrid vehicles market include Toyota, Ford, General Motors, Hyundai and Honda. The major hybrid vehicle models which were sold by these companies include four models of the Toyota Prius Family, Lexus ES, Ford Fusion, GM Chevrolet Volt, Hyundai Sonata and Honda Civic.

-Hybrid vehicles market is in the process of mass adoption and is gradually moving towards being a major market in the US automobile based economy. As a result of the government regulations, environmental regulations, rising gas prices, increase in per capita income and recharging infrastructure over the past few years, with the implementation of stringent environmental norms, there has been a remarkable increase in the hybrid vehicles market in the country. This has resulted in increased awareness among the consumers towards eco-friendly hybrid vehicles.– According to the Research Analyst, Ken Research.

The report titled -The US Hybrid Vehicles Market Outlook to 2018 – Government Strategy and Cost-effective Hybrids to Escalate Demand- provides detailed overview on hybrid vehicles market in the US and helps reader to identify the ongoing trends and developments in the hybrid vehicles industry and anticipated growth in future depending upon changing industry dynamics in coming years. The report will aid industry consultants, hybrid vehicle manufacturing companies, marketing companies and other stakeholders and consumers to align their market centric strategies according to ongoing and expected trends in future.

Automotive Electronics Enhancing Your Driving Experience

We are living in a digital age where we are completely dependent on technology for our day-to-day tasks. There are endless observations that justify this statement like there are advanced medical equipments that help doctors to treat patients, innovative kitchen tools are there to simplify your everyday kitchen tasks, and even cars have become smarter nowadays to make your driving experience better and safer.

All these tools are of great help in making our lives more convenient and safer on a regular basis. From kitchen tools to the automotive electronics, all of these are designed keeping modern day demands in mind. These days you will find several new things in the automotive market such as anti-lock brake systems and electronic stability controls, which fall under the category of automotive accessories. In this enormous world of smarter technological advancements such accessories are ruling above all the others. There are numerous examples like electronic stability control, anti-lock brakes, and other prominent features that are quite smart yet safe automotive electronics.

Auto electronics have these days come up with lots of useful features like Smart start car starter and automatic weather adjuster that make our drive comfortable. Such devices help our car transform into a vehicle with a better performing engine comprising and more adaptive entertainment systems along with a lot of safety features. These features are much more superior to its predecessors.

Automotive Electronics that are used in the Modern Car:

Control Area Network or CAN – There are many computers that can run a modern car. The CAN is a network of computers, which have a vital role in different functions of the engine along its peripherals. The CAN works like a bridge for different computers so that they can communicate with one another and keep everything well coordinated. CAN is responsible for many functionalities including the ABS, cruise control, and engine management.

Fuel Efficiency- Automotive electronics is very budget-savvy and can save a car owner’s money spent on fuel consumption. It is done through the EFI or Electronic Fuel Injection technology that ensures engine’s optimum fuel consumption. In hybrid cars, it is even flexible for a driver to switch easily from gas to the electronic power supply while driving the vehicle.

Safety Devices- Most safety systems are controlled by automotive electronics. Devices such as Traction Control, Electronic Stability, Acceleration Slip Regulation and Dynamic Steering wheel ensure the maximum safety of the driver as well as the passengers. Even the timing of opening the airbags during a road collision is also controlled by the new automotive systems.

Added Features- Today, you can even see some cars that can even park themselves without needing driver’s assistance. All the calculations are done by a computer only, which makes sure that the car will not hit anything, simultaneously taking care of other cars and different objects in the surrounding.

There are numerous suppliers of auto accessories like in Buffalo, NY who can offer you such devices for enhanced safety, efficiency, and convenience.

Basic Facts About Automotive Spray Painting

The automobile paint booth is such a specialized room where the vehicles are painted thoroughly including all the other vehicle repairing works. In fact, vehicle painting is also considered as one of the most important vehicle repairing tasks. You must create a concrete planning regarding the smooth execution of the vehicle painting work. The exhaust fans need to be fitted in a proper way and the system of air intake needs to be maintained for creating absolutely dust-free environment for facilitating vehicle finishing and painting in an effective manner. The vehicle paint booths are also sometimes popular referred as spray paint booth for automobiles. In some cases, large spacious garage plays the role of vehicle spray paint booth. Look for only high-production professional vehicle paint booths in order to get only customized vehicle painting services.

These automotive paint booth can be of varied types as per the vehicle type and painting specializations like restoration shops, semi-truck painting shops, custom painting motorcycle shops or many more. The vehicle painting procedure is quite a hectic one and the vehicle needs to be completely uplifted for catering the painting tasks. You must always look for those painting booths where only safe painting environment prevails with the use of organic vehicle paints which are devoid of toxic chemicals. The vehicle painting contractors mainly wear different protective clothes for getting necessary protection. The vehicle size is considered as one of the most essential factors that are highly required to determine for conducting the vehicle painting work. The clients preference is also very much important especially in case of creating customized painting impressions.

The external painting is much easier in comparison to the internal parts and thus the internal vehicle part painting must be conducted with great care and by following some specific safety measures. The internal electrical wiring needs to be maintained in a proper manner for effective painting work. There is different painting equipment with the help of which the automotive spray painting task can be smoothly conducted without nay hazard and interruption. The automotive paint booth is quite less in number in small towns and so you must look for the best vehicle painting booth f your locality for catering the emergency purposes in times of need. You must verify the professional quality of the painting contractors of the booth so that you can receive only high-quality vehicle painting.

Engineering Services For Automotive & Aerospace Industries

Today, industries need to act proactively in order to constantly meet delivery deadlines and customer expectations. In the manufacturing sector two industry domains that need to take control of their engineering divisions, to remain competitive, are the Aerospace industry and the Automotive industry.

Aerospace and Automotive industries are growing significantly in India and other nations. Both the industries have to source components faster and cheaper in order to meet international market standards as well as the expanding domestic market. This is one of the prime reasons for the rapid growth of engineering services sector in India and across the globe.

Both the industries require high-end and sophisticated machinery like 3/4/5 axis milling and turning machines for metal cutting, SPMs (Special Purpose Machines), EDM (Electro discharge machining), Wire cutting/Laser cutting/Waterjet cutting machines, Spark erosion machining, Chemical etching machines, Bending & Forming machines, etc. So, there is a constantly increasing demand for their products in India.

Engineering services are also mushrooming in different cities to cater to this growing demand in aerospace and automotive verticals. Over time industry leaders have realized that getting engaged with the right Engineering Services Outsourcing (ESO) company adds greater value in helping them sustain and improve their cost structures.

In India, there are leading engineering services outsourcing companies that aid industries to leverage the cost advantage and engineering resource availability in low cost and high cost areas. These service companies offer a framework for engineering that leverages labor arbitrage and time zone differences to develop products fast, better and cheaper.

Outsourced engineering services are able to work on high end projects as well as export controlled / ITAR projects for all geographical locations. These companies provide global engineering services using CAD/CAM/CAE tools and help companies to identify their core and non-core engineering processes within their company and move non-core engineering processes and work packages to Indian locations for offshore execution.

The Special Economic Zone that is set up in various cities in India caters to aerospace and automotive industries to not only provide reliable offshore engineering processes, but also a high level of domain knowledge in the machine tool area (which is a highly critical component in product development).

SEZs provide services ranging from concept design through product re-design, drafting, detailing and modelling, engineering analysis and simulation, verification and validation, application engineering, machine layout detailing, design of tools and gauges, fixture designs, process planning, CNC programming, cost excellence programs, cycle time estimation, VA/VE, off-field troubleshooting, HMI-MMI controls, manufacturing and vendor management.

Collaboration with a reliable engineering services division can surely enhance productivity and timely deliveries in both the domains. Companies can also enjoy high cuts in engineering and manufacturing costs.

Automotive Vibration Troubleshooting – The Three Types of Driveline Vibration

There are several different possible causes for a driveline vibration. Your wheels, tires, axles, driveshaft, transmission, clutch or torque converter and engine components are all rotating at a high rate of speed, and any one or more of these components can create a vibration if they are worn or out of spec. Worn or broken engine or transmission mounts can transmit normal vibrations that usually aren’t ever felt, and accidental body contact with the engine, transmission, or exhaust can also be misinterpreted as a driveline vibration. The first step in diagnosing a classic car vibration is to determine exactly when and under what conditions the vibration occurs.

There are three basic types of vibrations:

1. Engine RPM related – If the vibration is related to engine RPM, it will occur in all gears (and possibly even sitting still) at a particular engine RPM or above. This vibration usually can be attributed to the engine itself or anything else that turns at the same speed as the engine, such as the harmonic balancer, flywheel or flexplate, pilot bearing, pressure plate, torque converter, or transmission input shaft. It is also possible for body contact with the engine, transmission, or exhaust to cause an engine RPM related vibration. Worn or broken engine or transmission mounts can contribute to this problem. When driving the vehicle with the vibration present, maintain vehicle speed and try shifting to a lower or higher gear. If the vibration changes or goes away while maintaining the same vehicle speed, then the problem is not related to engine RPM.

2. Vehicle Speed related – If the vibration is related to vehicle speed, it will not be present until you reach a certain speed, and then it will usually start gradually and then become worse as speed increases. In some cases, it will decrease at some point, and then come back again at a higher speed. This type of vibration could be related to your wheels, tires, axles, differential, driveshaft runout, balance, or angles, universal joints, or transmission output shaft. Try the same driving test as above. If the vibration is present in third gear at 50 mph, but shifting to fourth gear at 50 MPH makes the vibration go away, then it is not going to be vehicle speed related and you can usually rule out any rotating component that is further back than the transmission output shaft. At a given MPH, your output shaft, driveshaft, axles, wheels and tires are all turning at a constant speed, no matter what gear the transmission is in.

3. Accel/Decel/Cruise related – A vibration that changes depending on whether you are accelerating, decelerating, or cruising at a steady speed could have quite a few different causes. Generally, this will be related to driveshaft angles or a worn or broken part, instead of something being out of balance. Think about what changes when the engine is under load. The engine and isolator mount loads shift; the load on the pinion bearing changes; your driveshaft angles change, possibly more than they should due to a broken engine or transmission mount; your exhaust, shifter, transmission, etc. could be contacting the body only on accel or decel; if the car has been lowered (or raised), your suspension snubbers could be contacting the body prematurely.

A vehicle works as a system, and you have to understand the relationships between all the different parts when you are trying to diagnose a driveline vibration. Determining if the vibration is related to engine speed, vehicle speed, or engine load will help you narrow down the list of possible culprits, and keep you from wasting your time looking in the wrong places.

Keith Farren is an ASE Certified Master Technician with a BS in Business Administration, an Associate degree in Automotive Technology, and over twenty years experience in the automotive industry. He also operates two websites dedicated to classic cars and automotive repairs, Classic Car Financing and Loans and Auto Window Repairs.

The Automotive Industry Marketing Plan

The auto industry is one of the largest industries in the world. It includes dealers, service shops for repair and body work, parts suppliers, insurance companies and even towing companies just to name a few. All areas of the auto industry share a common interest and that is cars. The interest in the auto industry has done nothing but increase over the years and all areas of the industry are learning to implement new marketing techniques in order to gain their customers attention.

Promotional products have been proven to be very effective marketing tools for businesses within the auto industry. Repair tools, key chains, safety tools, road side kits and many other promotional products that boast the companys name or logo can not only be useful to the consumer but can be very effective in gaining more business for the company. Tow companies often use roadside kits as a promotional part of their marketing campaign and it works. Think about the times of accidents, emergencies or break downs and that feeling of desperation while wondering who you should call. When you reach for the bag in your trunk that supplies your road side safety and emergency supplies and the logo of a towing company is clearly printed with a number for assistance, who else would you call? Many companies offer elaborate kits while others offer simple ones, the effectiveness of the advertising in those situations are not easily compared so there is no real proof that creating a kit complete with jumper cables and hazard signals works any better than one with road flares and a few simple tools.

Insurance companies and parts suppliers can also benefit from this promotional method of advertising. Any event that requires assistance will cause the driver to look for items they already possess in their vehicle to rectify the situation at hand and with those items and the contact information that is the number that will 9 times out of 10 be used.

Branding is another great way to use promotional advertising within the auto industry. When people take great lengths to accessorize or customize their vehicles they often want to show off the brands that they used. By incorporating engraved key chains, branded licensed plates and other accessories that sport the company brand or logo will be a great way to grab the attention of admirers. When consumers see the vehicle looking great and your company brand is located on it you will get the majority of the credit and they of course will come to you for all of their customization needs.

Parts suppliers and service garages often use tools as part of their promotional advertising campaign. This is due to the fact that when a vehicle breaks down or is in need of service or maintenance those tools that are on standby with the company logo on it will often be the reminder for the consumer to contact that company for their parts or service needs. You can use anything from flashlights, tire gauges to multi set tool kits to offer the advertising that you need to get that customer in your door.

Repeatable Weighing For Better Automotive Quality Control

METTER TOLEDO is pleased to announce that results from real-world client installations are in, and the IND780 weigh terminal performs with the reliability METTLER TOLEDO is known for in tough automotive quality-control testing environments.

The IND780 terminal is a perfect match for the automotive industry, where weight is used to check compliance of the car, or of individual components during assembly. With simple connectivity for multiple sensor technologies, IND780 can connect to up to four weighing platforms. This allows the IND780 to produce, accurate, traceable quality control results in several applications along a production line simultaneously.

Smart Data Management
Depending on floor scale configuration, the IND780s flexible weigh system can be programmed to measure variables such as individual wheel weight and total vehicle weight simultaneously. An easy-to-read color display means the automotive assembly user sees every desired value and weight combination at a glance. This simplifies the number of weigh steps required, reducing processing time and increasing productivity. Furthermore, the terminal offers quick-switch soft keys that allow simple export of weigh results in either kilos or pounds. A front-display zero soft key resets all system scales in one stroke.

Configurable softkeys permit single key-press recall and many other important features and functions as well. Target and tolerance records for over- /under-checkweighing can be stored, saving time and reducing error risk. The terminal also has built-in TraxEMT predictive diagnostics software so scale maintenance can be planned in advanceinstead of allowing errors to pass or causing extensiveand expensivedowntime.

With the optional TaskExpert programming tool, IND780 can calculate an even greater number of individual weigh variables in an instant. Quality control experts can develop custom applications to ensure the quick capture of more detailed assembly variables, such as individual axle weights.

Performance-Driven Scales
In a common vehicle-weigh configuration, the IND780 is connected to four METTLER TOLEDO Vertex 2158 floor scales. The Vertex 2158 features a low, user-friendly profile that minimizes operator effort when loading and unloading. Optional ramps make the scale drive-up, drive-offand provide accessibility from all sides, enhancing the scales versatility.

Vertex 2158s unique, patented METTLER TOLEDO rocker-pin suspension makes the scales ideal for automotive manufacturers. It allows the weighing platform to move laterally, ensuring optimum force transmission to the load cell. This prevents the load cell damage that can occur when loads are processed quicklysuch as drive-on, drive-off weighingwhich can cause premature platform failure and poor results. Essentially, the design ensures distortions, uneven floor conditions and lateral shearing forces are absorbed for outstanding accuracy.

Overall, the Vertex 2158-IND780 combination creates a robust, durable weighing system that automotive manufacturers can depend on for years of reliable results.

For more on IND780 and links to complementary METTER TOLEDO technologies, visit:

Automotive Wiring Tips

The best connection is a properly done solder joint. If you aren’t sure how to solder, crimp the connection then solder it. Cold solder joints not only introduce resistance, but they can come apart.

2) Keep your grounds as short as possible. It is far better to have a few more connections than a long ground that can build heat and introduce ground loops. It is common practice to run a ground wire from a high demand devise such as a fuel pump back to the battery. This not only adds additional loads to the pump or devise but also can lead to device failure. Have you ever seen a production auto with a ground cable longer than the positive cable?

3) If at all possible, use stainless hardware to fasten all primary cables. Some galvanic or plated hardware can cause dissimilar corrosion and can sometimes carry more impedance that its stainless counter parts. On smaller secondary circuits, this is not as important.

4) Battery storage. Keep batteries away from humidity. Keeping it charged will prolong its life. If a battery is dead, cool it before you charge it. Put in the refrigerator or outside if its cold. Cool batteries charge better.

5) Batteries specifications and charge rates are for 77 degrees Fahrenheit. Temperature variations will change charge rates.

6) Use relays. Anytime you want to switch a device that draws more current than is provided by an output of a switch or component you’ll need to use a relay. The coil of an SPDT relay that we most commonly use draws very little current (less than 200 milliamps) and the amount of current that you can pass through a relay’s common, normally closed, and normally open contacts will handle up to 30 or 40 amps. This allows you to switch devices such as headlights, parking lights, horns, etc., with low amperage outputs such as those found on keyless entry and alarm systems, and other components. In some cases you may need to switch multiple things at the same time using one output. A single output connected to multiple relays will allow you to open continuity and/or close continuity simultaneously on multiple wires.

7) Most electromechanical devises are rated according to the MTBF (Mean Time Between Failures). You improve your odds of a long MTBF by keeping your electrical devices in a low humidity, low heat environment.

8) Do not ever use THHN/THWN wire. This wire (insulation) classification is not rated for automotive use. Cars move and vibrate which chafes the insulating material.

9) A wire that is rated for A/C voltage may have a different rating when used in low voltage D/C applications. Your house uses A/C, your car uses D/C.

10) The best primary power cable is a type TEW or MTW (Machine Tool Wire) as its rated for continuous use with higher amperage loads.

11) OFC (oxygen free copper) is by far the best cable for automotive use. However, it is expensive and requires a quality crimper and should be soldered for security. The most common application for this wire is high-end car stereo applications.

12) If you are like me, you may choose to skip OFC and go with TXL wire. TXL (thermal cross-linked) wire is next best. TXL wire has twice the voltage rating of standard GPT (general purpose) wire. Most high-end harnesses are made with this wire. If you want to keep your ride for the long haul, you may want to pony up for a harness made with this wire.

Automotive Service Tips For Winter Driving

The holiday season will soon be over, but winter driving in rainy, snowy and icy conditions will continue on for several more weeks or months. Before you head out to Grandma’s house, consider these automotive service tips to help make your trip less stressful. Even with all the season’s hustle and bustle, take time to get the appropriate automotive repair to make your trip worry-free and safe!

Seven Important Automotive Service Tips:

1. Tires Check your tire pressure as it will improve your vehicle’s fuel efficiency and ride. How is the tread depth? If it is too shallow, purchase new tires for safer driving through rainy or snowy weather.
2. Lights Don’t overlook a burned out headlight, or any other light (such as brake lights, back-up lights, turn indicators, and fog lights). You want to see and to be seen!
3. Windshield Wipers If your windshield wipers are more than six months old, you will want to have them replaced. You will be glad you did when that unexpected storm hits!
4. Brakes At least twice a year, have your brakes inspected as a part of an automotive service. This will ensure that the fluids are clean and at the right levels, and that the pads, rotors, and calipers are in satisfactory condition.
5. Radiator Fluid Make sure the anti-freeze/coolant mixture is sufficient for the winter temperature in which you drive. Make sure that you have a radiator flush at least once a year. It will help all the features of your vehicle to work properly.
6. Air Filter Your car will run smoother and quieter by replacing the air filter at least twice a year.
7. Battery – In the winter, corrosion can build up quickly in your car’s battery. Make it part of your regular automotive service to check the battery’s posts and cables so that your car will start quickly when you need it.

We here at Gary’s Quality Automotive would like to thank all of our customers for allowing us to take care of your vehicle throughout the year. We wish all of you a safe and happy holiday season of wonderful memories filled with family, friends and joy.

Need a professional automotive repair to go safely down the road? Contact the ASE-Certified Technicians at Gary’s Quality Automotive shop by calling (308) 381-2295 or go on-line at for more information about our automotive services. Our auto shop proudly serves vehicle owners in Grand Island, Wood River and Doniphan, NE.